We want you to shop with confidence. That’s why we’ve made our delivery and return policies simple, clear, and hassle-free.

Whether your order is heading across town or the globe, we’re committed to getting it to you quickly and making sure returns are just as easy.

Delivery Policy

  • Shipping Methods: We deliver orders using trusted local couriers for domestic shipments and reliable international carriers for overseas orders.
  • Delivery Timeframes: Standard delivery is usually completed within 3–5 business days. Delivery times may vary depending on your location and chosen service.
  • Shipping Fees:
    • Flat rate shipping applies to all orders.
    • Free shipping is available for orders above a specific cart value.
    • For international destinations, fees are tiered by region and displayed at checkout.
  • Delivery Areas: We ship both domestically and internationally, so you can enjoy our products wherever you are.

Return Policy

  • Return Window: Items can be returned or exchanged within 1–4 days of receipt.
  • Eligibility: Products must be unopened, unused, and with all original tags intact to qualify for a return or exchange.
  • Return Shipping: We’ll cover the cost of return shipping, so you don’t have to worry about additional fees.
  • Refunds: Once your return is received and inspected, a refund will be issued to your original payment method.

Frequently Asked Questions

How long does a refund take?
Refunds are usually processed within 5–7 business days after we receive and inspect your return.

Can I exchange an item instead of a refund?
Yes! If the product is eligible, you may choose to exchange it for another item of equal value instead of receiving a refund.

What if my item arrives damaged or incorrect?
In the rare case that your order arrives damaged, defective, or incorrect, please contact us right away. We’ll arrange a replacement or a full refund at no extra cost to you.

Are there any items that cannot be returned?
Yes. Products that are used, opened, or missing tags are not eligible for return. Certain special or clearance items may also be marked as final sale and cannot be returned.

Contact Us

If you have any questions about delivery, returns, or your order in general, we’re here to help.
Email: info@veeaitch.com
Phone: +905550855999